#13: Onboarding in Digital Lending - The ABC of a Perfect Customer Experience
In this episode, we will take a deep dive at the beginning of the value chain and find out what ensures fast and secure lending since onboarding is one of the most important parts of the lending process. If you mess up here, you risk high dropout rates and poor margins. Hence, how can Digital Lenders design their onboarding in a way that ensures they don't have to compromise on the quality of their identity checks, KYC/AML requirements and a good customer experience? What are the trends, risks and opportunities? Which technological approaches should lenders be aware of and how...